Marcellos Pizzeria Ltd

My experience at this restaurant was terrible customer service. The food was great but the service was not. I think customer service is the first attraction for customers to keep coming back. Customers are always right in any situation and should be treated with full respect. I was happy with the food but for the reason that the customer service did not satisfy me I would not return or even recommend this restaurant.

Just OK.

We had heard great things about this place and decided to give it a try. The one we went to is located on Rutherford Road in Vaughan, down the street from Vaughan Mills. When we walked in there, it was litterally a zoo; we couldn't walk without worrying about bumping into someone. When we were seated, we were given menus and our server came to us within about 5 minutes with complimentary bread and to take our orders. The margarita pizza came quickly however, the server messed up on the other order, and brought pasta instead of pizza. He then had to have it reordered and brought it to us when it was ready. To be honest, the pizza wasn't that great, it was good, but not as great as I have heard. I have had pizza elsewhere and this place is on the same scale as the other places I've been to. If I do return, I would try the pasta.

Our absolute favourite for authentic italian...

Our absolute favourite for authentic italian. You know the restaurant is a gem when the local Italians eat there with their whole families (babies too!). As Marcello's is always packed, go early to get a seat (especially if your party is larger than 4) or expect to wait in line at least 30 minutes or longer. Service is prompt when seated and the lively atmosphere makes it very homey. The waiters are efficient, no-nonsense and definitely not snobby(as in other places), and they know the menus. On regular nights we share an appetizer, and dessert with our meals and we are stuffed!! The tirimisu is home made and heavenly; you could easily have seconds. I have been to other restaurants on College street, and quite honestly, at Marcello's the dishes are on par and above on quality. Combine the quality of food, with good portion sizes, very reasonable pricing, and you will see why Marcello's is always packed!!