Just saw that one of the stylists refused to give a haircut to a person who looked in need. Not only that, but she then made derogatory comments (lice and such) and instructed others not to cut anyone's hair who looked like 'that'. Really? At Xmas time, you could not be gracious and help someone out who just wanted to look and feel good. It probably took a lot of courage for him to walk in. You are on my 'never to go to place'.
Are you the owner of this business?