This was my first time here. I had the Seafood Melt with Clam Chowder. It was absolutely delicious. The best clam chowder I have ever had. Can't wait to go back.
My best friend and I have been going to what used to be called The Brigantine - now renovated and called The Big Fish Steak and Lounge - for 15 years and have always had the Best service and Food...we go out to eat a lot.
The Big Fish has now been renovated beautifully and has retained the impressive service and exquisite food.
By far the best restaurant for fine dining in Sarnia...will be going back forever
We went to celebrate an anniversary of my parents. Service was great and their food was good but, my steak was sent back two and still not done the way I requested it. They are very expensive and you don't get what you want.
We visited Big Fish to celebrate a family member's birthday on Sunday August 5. The interior was lovely as was the manner of our server. The entrées were well presented and generous.
An issue arose however when the birthday guest bit into a hard bit of what appeared to be plastic in her mashed potatoes.
This was brought to the server's attention and she brought the item to the kitchen for further examination - and returned with another serving of mashed potatoes. She was apologetic, but proceeded to inform our table that the item was likely a bit of potato or an onion.
While irritated, we continued to enjoy our meal when a gentleman (apparently the owner) approached our table to inquire about our experience. We advised him of the concern and he thought perhaps a bit of saran wrap had fallen into the potatoes as they are 'covered with plastic wrap when they are prepared'. We indicated that the item was not plastic wrap, but rather a hard bit that appeared to be plastic. He said he would investigate and left our table.
Our bill came and upon review noticed that even a minor gesture of removing a drink or dessert, let alone the offending entrée had not been made. We inquired and our server and she indicated she would see what she could do. The owner then returned to the table and was reminded of the issue and asked if any sort of discount would be granted due to the less-than-palatable addition to the meal in question. He replied that 'no there will be no deduction as it was likely a piece of potato or onion'. His manner was unapologetic and frankly arrogant.
Even when visiting a fast-food chain employees are trained to address situations related to foreign objects in food.
When entering the 'higher-end' spectrum of the dining world, one needs to provide impeccable guest service and accommodate errors with courtesy and humility. An establishment is only as strong as its satisfied customers.
I had heard good things about this place for special occasions. It is the chioce of many locals for Birthdays, Anniversarys and even Wedding Receptions. The place is huge. I was meeting a business associate for lunch. We were able to enjoy lunch and conduct some business.
