East Side Mario's invites you to their restaurant. Discover a menu featuring pasta and a variety of pizzas, priced at 11$ to 25$. Their atmosphere has been described as casual. They graciously provide a take-out menu.
No one cares about customer service these days. First we had to send back the appetizer because it was not cooked. Then only half of our food arrived, my wife was left waiting for her soup. Once the food did come out, we had no utensils to eat it with. No apology was offered and no care for the customer. Never again, I work to hard for my money to give to someone like that
We hear there was new owner and manager so we thought we would give it one last chance. Nikki was our server, the food was hot, service was quick and the staff seemed to have done a 180 since last summer. We were very impressed and would go back anyday.
The "Hell's Kitchen Chicken" was inedible last...
The "Hell's Kitchen Chicken" was inedible last night. We have had this dish at other East Side Mario's locations, and it has been very good, and nicely spiced, as expected. This location's version of Hell's Kitchen Chicken, however, was barely edible, because someone in the kitchen put way too many spices on it. The vegetables were over-steamed and mushy. Our waiter did not ask if we wanted seconds on our unlimited salad and soup. Despite that our waiter had delivered us an uncomfortably spicey dish, he did not bring us water, and it was very frustrating hunting him down trying to get water. The lights were also flickering on and off. I overheard a waitress say that someone in the kitchen was playing a joke with the lights again. It seemed to take forever for the staff to go and fix the lighting problem. A terrible dining experience - not recommended.
The food here has really gone downhill with the...
The food here has really gone downhill with the new management. Sometimes the meal is not as described in the menu. Burgers are now processed patties instead of homemade. Salads smaller than before. Overall, a disappointment if you've been here before.
This was the second time we have been to the location, and although I enjoy Eastside Mario's, i would not return to this location. The service was VERY slow, we waited over an hour for our lunch, the food was mediocre; there was three strips of chicken for the entire pizza, it was cold and the salad was soggy. If this had been my first visit to Eastside's I would never return.
This was the 3rd time we were there, and only went back because we got a gift certificate as a wedding gift. The service is the worst I have ever seen. We got salads and bread with our meals. We got the big salad bowls, my husband had chef, and I had Caesar. He did not get his salad dressing until after our meal came, which was 1 1/2 hours after we got there. We never got any side plates for our salad and bread, even after asking many times. Never got our drinks refilled, even after asking many times. It took forever to get any kind of service there. It is too bad, because the food is very good, but I can not stand the very poor service, it tends to ruin a good meal. After 3 times and no change, we will not go back.
